Better Cookies.ca FAQ

These are the frequently asked questions about Better Cookies and our gift delivery service

Who is BetterCookies.ca?
BetterCookies.ca is small  Canadian business that creates beautiful gifts to help make key moments better! Each gift is made with the care that it deserves.

What makes BetterCookies.ca so much better?
There are many reasons why our cookies are better. Our recipes are unique and are loved by everyone. They are great for vegetarians and vegans and we do not include any animal products in our recipes. We only use high quality ingredients and make each cookie by hand in small batches. Our cookies embody the goodness we put into them and in how we make them. Simply put, we care about the products we make.

Are you able to make a delivery for today?
Yes, in most cases we are able to deliver your same day order within Oakville and Burlington. We have a Delivery / Shipping costs calculator to see what it will cost for the cookie delivery. Any orders confirmed after 9:30 a.m. will require a faster delivery timeframe and will result in an increase to the cost of your order. Please call (289) 635-3077 if you have any questions. Last minute orders must be placed on-line to ensure swift processing.

Do you offer free cookie delivery?
Unfortunately, at this time we do not offer free delivery due to the rising cost of fuel and inflation. See our Cookie Courier Costs page for more details. For all locations and for time frame based deliveries, we charge a fee to cover our costs; we do not make money on the delivery costs. We also use local small-business couriers when possible to support small businesses within the Toronto and Halton area.

How long in advance do I have to place my order?
An order placed early usually results in a lower delivery costs. Same day orders are possible in the Toronto area. Please allow a minimum of 24 hours to guarantee your desired delivery date. For next day deliveries, please submit your order before 1pm to quality for the lower shipping cost.

For deliveries across Canada, order cut off times will vary from 1 to 3 days depending on the shipping destination. Central Ontario and Quebec orders placed by 11:30 a.m. can be delivered in two days in most instanced. Orders to British Columbia need to be placed 3-4 days in advance as a minimum. As much notice as possible is appreciated when placing an order. We typically use Fedex, Purolator Expedited or UPS for most our out-of-town gift orders, and usually Purolator for rural areas to ensure a quick delivery.

What if no one is home for a delivery?
We encourage you to ensure that someone will be available to receive the package. However, should that not be the case, the package will be left at the requested shipping address. Should we be required to re-deliver the package at a later time an additional shipping charge will apply to cover this cost.

Do you offer pickup service?
No, we do not. All cookie gifts are ordered online and delivered to the location you specify when ordering. 

Can I select the type of cookies that are included in my order?
Unless otherwise requested, the cookie jars, cookie bouquets, edible cookie arrangements, cookie grams, and cookie baskets will include more than one variety of our cookies. We do have different selection options depending on the gift. Should you wish to order specific types of cookies, then please use our create your own cookie gift to pick the types of cookies you wish to have included with your order.

What is a cookie gram?
We answered this question we get often in our cookie blog. Please see "What is a cookie gram?" to get a detailed answer on what a cookie gram is and to see some awesome pictures of some cookie grams we have created by hand.

Upon delivery, how long will the cookies I order stay fresh?
If you keep the cookies wrapped or tightly sealed, they should stay fresh for up to seven days.

How much should I tip the cookie delivery person?
There is absolutely no need to tip our cookie delivery drivers. A simple smile and thanks is all that is needed to make their day.

Do you offer cookie discounts or sales?
We don't often offer sales or discounts because the gifts we make are already fairly priced when we factor in all the costs and  time it takes us make them unique, personalized and delicious. However, from time to time we do have some specials running. When we have a cookie sale active, we post it on our Cookie Sales page.

We offer secure on-line gift ordering for your security
This website is secured with GeoTrust's 256bit SSL certificate. This means you can rest assured that communications (e.g. credit card numbers, name, address, etc.) between your browser and this site's web servers are private and secure when the SSL session is activated. We do not store any credit cards in our web system.

Are your cookies peanut and nut free?
Many of our cookies do not have any nuts in them but we are developing some that do. You can review the ingredients in our cookies. Although many of the cookies we have do not have nuts in them, we cannot guarantee that there has not been traces of nuts added and therefore may contain traces of nuts. We have also introduced a few cookies that do have nuts in them but most of the cookies do not. For more information, see our nut disclaimer page.

Are your gluten free cookies produced in a dedicated gluten free facility?
No. While we make every effort to ensure there is no cross-contamination when making gluten free cookies, our cookies are not produced in a dedicated gluten free facility. As such, if you have an allergy to gluten then we do not recommend purchasing them. For more information, see our wheat disclaimer page.